Remote Travel Advisor — Customer Service Pro

Hallford Travels; Peoria (IL); Remote; USD 32,000 - 42,000; Full time

Job summary

Hallford Travels is seeking a friendly Remote Customer Service Travel Advisor to assist clients with vacation planning, coordinate arrangements, and support the booking process.

In this remote role, you’ll communicate with clients and suppliers, research options, maintain records, and stay current on promotions and destination details.

No travel industry experience required, but strong communication and organization are essential, with a dependable, customer-focused mindset.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with strong attention to detail.
• Positive attitude and professional communication style.
• Previous experience in customer service or travel is helpful but not required.

Responsibilities

• Provide excellent customer service to clients planning vacations.
• Assist with researching and coordinating travel options including vacation packages, cruises, tours, and hotel accommodations.
• Respond to client questions and provide helpful travel-related information.
• Communicate with travel suppliers to confirm reservations and booking details.
• Maintain accurate records of client communications and travel arrangements.
• Stay informed on travel promotions, supplier updates, and destination information.
• Provide assistance to clients before and after travel when needed.

Skills

Customer service

Remote work independence

Email/online tools

Attention to detail

Professional communication

Travel experience (preferred)

Job description

Hallford Travels is seeking a friendly Remote Customer Service Travel Advisor to assist clients with vacation planning, coordinate arrangements, and support the booking process.

In this remote role, you’ll communicate with clients and suppliers, research options, maintain records, and stay current on promotions and destination details.

No travel industry experience required, but strong communication and organization are essential, with a dependable, customer-focused mindset.