Remote Transit Implementation Specialist

Modaxo; Ontario (CA); Remote; USD 54,000 - 61,000; Full time

Job summary

Trapeze Software Inc., part of Modaxo’s transit portfolio, is seeking an Implementation Consultant to join the WM Implementation team. You will analyze customer requirements, document processes, and configure the OPS software while delivering training materials and end-user training.

Remote work is available in Canada with up to 75% travel in North America. You will work with customers, project managers, and the professional services team to ensure delivery meets expectations, while building

Qualifications

• 3 to 5 years of direct customer facing experience in a technical software support role.
• Superior Troubleshooting and problem solving skills.
• Excellent consulting and business analysis skills.
• Strong Software configuration skills with an ability to work with system logging to identify problems.
• Previous experience/knowledge of transit industry is a plus.

Responsibilities

• Work closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible.
• Analyze and document in detail a customer's business requirements and understand their business processes.
• Develop strong relationships with your clients and establish credibility and trust quickly.
• Confidently communicate about the Software and the Project status to internal and external stakeholders.
• Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations.
• Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities.
• Using your strong leadership skills and the ability to think analytically and strategically to resolve problems.
• Create training content and deliver training to the customers end users or subject matter experts.
• Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.
• Always looking for ways to make things better, faster and more streamlined – both for customers and internally.
• Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team.

Skills

Customer facing

Analytical thinking

Communication

Problem solving

Leadership

Education

Bachelors/Diploma in IT

Tools

MS SQL

Oracle databases

Job description

Trapeze Software Inc., part of Modaxo’s transit portfolio, is seeking an Implementation Consultant to join the WM Implementation team. You will analyze customer requirements, document processes, and configure the OPS software while delivering training materials and end-user training.

Remote work is available in Canada with up to 75% travel in North America. You will work with customers, project managers, and the professional services team to ensure delivery meets expectations, while building