Technical Delivery Team Lead, EAM Implementations

Trapeze Software Group Inc. (USA); United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Stock Purchase Plan

Bonus Plan

Referral Bonus Program

Insurance discounts

Tuition reimbursement

Flexible working hours

Job summary

Trapeze Software Group Inc. (USA) is seeking a Technical Delivery Team Lead who will work directly with clients on Trapeze Enterprise Asset Management implementation projects and lead a team of Implementation Consultants.

You will analyze business requirements, develop processes, deliver artifacts, and collaborate with Product and Sales to ensure successful project delivery and customer satisfaction.

Qualifications

• Experience managing a team of consultants, including hiring and performance feedback.
• Experience coaching consultants and reviewing their work.
• Strong leadership and communication skills, with the ability to work with people at all levels of an organization.
• Experience leading implementation projects.
• Experience managing customer escalations and difficult conversations.
• Ability to prioritize, plan, manage and execute to commitments.
• Experience working in an agile/hybrid/waterfall methodology for software implementation.
• Experience with Enterprise Asset Management (EAM) software.
• Understanding of asset management and maintenance practices.
• Strong business analysis skills.
• Strong troubleshooting, testing, problem solving and analysis skills.
• Ability to travel up to 50%.

Responsibilities

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze’s EAM customers.
• Analyzing customers’ business requirements and objectives to develop business processes that meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product to report product issues and communicate gaps from the customer’s perspective.
• Performing testing, training, consulting, or other support for customers.
• Supporting other parts of the business as needed (Sales, Customer Care, Product).
• Traveling to customer sites in North America to help improve their operations with Trapeze’s products and services.
• Managing a team of Implementation Consultants as their direct supervisor, including goal setting and performance reviews.
• Hiring and onboarding new consultants.
• Coaching each consultant by identifying development areas and building plans for product, industry, and implementation skills.
• Planning and leading team training sessions and lunch-and-learns, and sharing best practices across the team.
• Working with the Delivery Manager to assign consultants to projects based on skill, experience, and capacity, and adjusting workload to meet project commitments.
• Reviewing documentation and deliverables to confirm they meet customer expectations.
• Serving as the escalation point for projects and customer issues.
• Improving implementation methodology and leading regular team discussions to gather feedback and reduce time to value.

Skills

Team leadership

Project delivery

Customer management

Agile/waterfall/hybrid

EAM familiarity

Communication

Travel up to 50%

MS Office suite

Trapeze EAM

Tools

MS Office (Excel, PowerPoint, Project, Visio)

Trapeze EAM

Job description

Trapeze Software Group Inc. (USA) is seeking a Technical Delivery Team Lead who will work directly with clients on Trapeze Enterprise Asset Management implementation projects and lead a team of Implementation Consultants.

You will analyze business requirements, develop processes, deliver artifacts, and collaborate with Product and Sales to ensure successful project delivery and customer satisfaction.