Remote Implementation Consultant - Transit Software

Trapeze Group

United States

Remote

USD 54,000 - 61,000

Full time

11 days ago

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Benefits offered by this job

Health Benefits

Company Bonus Plan

Stock Purchase Plan

Flexible remote work

Job summary

Trapeze Software Inc, part of Modaxo’s transit portfolio, is seeking an Implementation Consultant to lead OSS software implementations for public transit clients. You will gather requirements, configure the OPS solution, and deliver training while building strong client relationships.

The role is remote in Canada, requires up to 75% travel within North America, and offers CAD 75,000–85,000 per year plus benefits.

Qualifications

3 to 5 years of direct customer facing experience in a technical software support role.
Bachelor’s Degree or Diploma relevant to the information technology industry is preferred.
Ability to travel up to 75% within North America.
Experience working with MS SQL and Oracle databases as well as writing queries to extract data.
Superior Troubleshooting and problem solving skills.
Excellent consulting and business analysis skills.
Strong Software configuration skills with an ability to work with system logging to identify problems.
Prior experience implementing/testing configurable software solutions.
Superior command of written English with a demonstrated ability to produce quality documentation.
Excellent communication and active listening skills.
Understanding of all Windows Platforms including Windows 7, Windows 10.
Experience with web based service architecture.
Previous experience/knowledge of the transit industry.

Responsibilities

Working closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible.
Analyze and document in detail a customer’s business requirements and understand their business processes.
Develop strong relationships with your clients and establish credibility and trust quickly.
Confidently communicate about the Software and the Project status to internal and external stakeholders.
Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations.
Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities.
Using your strong leadership skills and the ability to think analytically and strategically to resolve problems.
Create training content and deliver training to the customers end users or subject matter experts.
Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.
Always looking for ways to make things better, faster and more streamlined – both for customers and internally.
Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team.