Implementation Consultant

Trapeze; Ontario (CA); Remote; USD 54,000 - 61,000; Full time

Job summary

Trapeze Software Inc., part of Modaxo’s transit portfolio, is seeking an Implementation Consultant to join the WM Implementation team. You will analyze customer requirements, document processes, and configure the OPS software while delivering training materials and end-user training.

Remote work is available in Canada with up to 75% travel in North America. You will work with customers, project managers, and the professional services team to ensure delivery meets expectations, while building

Qualifications

• 3 to 5 years of direct customer facing experience in a technical software support role.
• Superior Troubleshooting and problem solving skills.
• Excellent consulting and business analysis skills.
• Strong Software configuration skills with an ability to work with system logging to identify problems.
• Previous experience/knowledge of transit industry is a plus.

Responsibilities

• Work closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible.
• Analyze and document in detail a customer's business requirements and understand their business processes.
• Develop strong relationships with your clients and establish credibility and trust quickly.
• Confidently communicate about the Software and the Project status to internal and external stakeholders.
• Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations.
• Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities.
• Using your strong leadership skills and the ability to think analytically and strategically to resolve problems.
• Create training content and deliver training to the customers end users or subject matter experts.
• Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.
• Always looking for ways to make things better, faster and more streamlined – both for customers and internally.
• Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team.

Skills

Customer facing

Analytical thinking

Communication

Problem solving

Leadership

Education

Bachelors/Diploma in IT

Tools

MS SQL

Oracle databases

Job description

Job Summary:Who We AreTrapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership, improve passenger experience, and achieve operational excellence. At Trapeze, we strive to ensure our employees succeed in all aspects of their career. Our culture provides individuals with ability and opportunity to collaborate, learn and grow. We will provide you with the resources, responsibilities, guidance, and freedom needed to be successful. Building strong and long-lasting relationships are a vital component to working with us. Join our team and be on the way to a rewarding and fulfilling career!What we are looking forThe WM Implementation team at Trapeze is accountable for implementing the OPS software solution for our customers, and ensuring the implementation meets the customers expectations and is of the highest quality. Working with our clients and project team, you are a consultant working directly with clients and colleagues to improve transit operations through the use of our OPS Software.As an Implementation Specialist your primary responsibilities during an implementation will include business analysis, requirements gathering, configuration, testing, developing training materials and delivering training. You are an ambitious and driven individual and have the ability to quickly learn and install Trapeze proprietary software. You will be responsible for delivering quality project deliverables and ensuring that the customer is receiving the best possible customer service.Job Description:Job Details:Position - Implementation ConsultantJob Profile - Individual ContributorLocation - Remote, CanadaCompensation RangeMinimum Rate$ 75,000.00 CADMaximum Rate$ 85,000.00 CADBusiness Unit - Workforce ManagementCurrent Vacancy - YesThis Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for this role, you will be notified within 45 days of the status of your application.Responsibilities:Working closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible.Analyze and document in detail a customer's business requirements and understand their business processes.Develop strong relationships with your clients and establish credibility and trust quickly.Confidently communicate about the Software and the Project status to internal and external stakeholders.Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations.Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities.Using your strong leadership skills and the ability to think analytically and strategically to resolve problems.Create training content and deliver training to the customers end users or subject matter experts.Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.Always looking for ways to make things better, faster and more streamlined – both for customers and internally.Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team.Qualifications:3 to 5 years of direct customer facing experience in a technical software support role.Bachelors Degree or Diploma relevant to the information technology industry is preferredAbility to travel up to 75% within North America.Experience working with MS SQL and Oracle databases as well as writing queries to extract data.Superior Troubleshooting and problem solving skills.Excellent consulting and business analysis skills.Strong Software configuration skills with an ability to work with system logging to identify problems.Prior experience implementing/testing configurable software solutions.Superior command of written English with a demonstrated ability to produce quality documentation.Excellent communication and active listening skills.Understanding of all Windows Platforms including Windows 7, Windows 10.Experience with web based service architecture.Previous experience/knowledge of the transit industry.Reasons You’ll Love Working HereHealth Benefits: Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family.Financial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan and more.Work-life balance: Company-paid Holidays, Vacation, and Personal Time Off. Flexible working hours policy and remote work.Professional Development: Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply).Employee Assistance: This program provides counseling and wellness services.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.Worker Type:RegularNumber of Openings Available:1