Team Lead, Technical Delivery

Trapeze Software Group Inc. (USA); United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Stock Purchase Plan

Bonus Plan

Referral Bonus Program

Insurance discounts

Tuition reimbursement

Flexible working hours

Job summary

Trapeze Software Group Inc. (USA) is seeking a Technical Delivery Team Lead who will work directly with clients on Trapeze Enterprise Asset Management implementation projects and lead a team of Implementation Consultants.

You will analyze business requirements, develop processes, deliver artifacts, and collaborate with Product and Sales to ensure successful project delivery and customer satisfaction.

Qualifications

• Experience managing a team of consultants, including hiring and performance feedback.
• Experience coaching consultants and reviewing their work.
• Strong leadership and communication skills, with the ability to work with people at all levels of an organization.
• Experience leading implementation projects.
• Experience managing customer escalations and difficult conversations.
• Ability to prioritize, plan, manage and execute to commitments.
• Experience working in an agile/hybrid/waterfall methodology for software implementation.
• Experience with Enterprise Asset Management (EAM) software.
• Understanding of asset management and maintenance practices.
• Strong business analysis skills.
• Strong troubleshooting, testing, problem solving and analysis skills.
• Ability to travel up to 50%.

Responsibilities

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze’s EAM customers.
• Analyzing customers’ business requirements and objectives to develop business processes that meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product to report product issues and communicate gaps from the customer’s perspective.
• Performing testing, training, consulting, or other support for customers.
• Supporting other parts of the business as needed (Sales, Customer Care, Product).
• Traveling to customer sites in North America to help improve their operations with Trapeze’s products and services.
• Managing a team of Implementation Consultants as their direct supervisor, including goal setting and performance reviews.
• Hiring and onboarding new consultants.
• Coaching each consultant by identifying development areas and building plans for product, industry, and implementation skills.
• Planning and leading team training sessions and lunch-and-learns, and sharing best practices across the team.
• Working with the Delivery Manager to assign consultants to projects based on skill, experience, and capacity, and adjusting workload to meet project commitments.
• Reviewing documentation and deliverables to confirm they meet customer expectations.
• Serving as the escalation point for projects and customer issues.
• Improving implementation methodology and leading regular team discussions to gather feedback and reduce time to value.

Skills

Team leadership

Project delivery

Customer management

Agile/waterfall/hybrid

EAM familiarity

Communication

Travel up to 50%

MS Office suite

Trapeze EAM

Tools

MS Office (Excel, PowerPoint, Project, Visio)

Trapeze EAM

Job description

Minimum Rate

$ 110,000.00 USD

Maximum Rate

$ 130,000.00 USD

Current Vacancy - Yes

This Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for this role, you will be notified within 45 days of the status of your application.

Who We Are

Trapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership, improve passenger experience, and achieve operational excellence. At Trapeze, we strive to ensure our employees succeed in all aspects of their career. Our culture provides individuals with ability and opportunity to collaborate, learn and grow. We will provide you with the resources, responsibilities, guidance, and freedom needed to be successful. Building strong and long-lasting relationships are a vital component to working with us. Join our team and be on the way to a rewarding and fulfilling career!

What we are looking for

The Technical Delivery Team Lead works directly with clients on Trapeze Enterprise Asset Management implementation projects and leads a team of Implementation Consultants. Responsibilities include:

Responsibilities

Project Delivery

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze’s EAM customers.
• Analyzing customers’ business requirements and objectives to develop business processes that meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product to report product issues and communicate gaps from the customer’s perspective.
• Performing testing, training, consulting, or other support for customers.
• Supporting other parts of the business as needed (Sales, Customer Care, Product).
• Traveling to customer sites in North America to help improve their operations with Trapeze’s products and services.

Team Leadership

• Managing a team of Implementation Consultants as their direct supervisor, including goal setting and performance reviews.
• Hiring and onboarding new consultants.
• Coaching each consultant by identifying development areas and building plans for product, industry, and implementation skills.
• Planning and leading team training sessions and lunch-and-learns, and sharing best practices across the team.
• Working with the Delivery Manager to assign consultants to projects based on skill, experience, and capacity, and adjusting workload to meet project commitments.
• Reviewing documentation and deliverables to confirm they meet customer expectations.
• Serving as the escalation point for projects and customer issues.
• Improving implementation methodology and leading regular team discussions to gather feedback and reduce time to value.

Required Skills/Experience:

• Experience managing a team of consultants, including hiring and performance feedback.
• Experience coaching consultants and reviewing their work.
• Strong leadership and communication skills, with the ability to work with people at all levels of an organization.
• Experience leading implementation projects.
• Experience managing customer escalations and difficult conversations.
• Ability to prioritize, plan, manage and execute to commitments.
• Experience working in an agile/hybrid/waterfall methodology for software implementation.
• Experience with Enterprise Asset Management (EAM) software.
• Understanding of asset management and maintenance practices, including work management, preventive maintenance, and inventory.
• Understanding of implementation best practices.
• Strong business analysis skills.
• Strong troubleshooting, testing, problem solving and analysis skills.
• Ability to analyze data and generate actionable insights.
• Ability to understand and write technical documentation.
• Ability to understand and communicate technical information to non-technical audience.
• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio.
• Ability to travel up to 50%.

Desirable Skills/Experience:

• Experience in Maintenance, Material Management, and/or the transit industry.
• Experience with Trapeze EAM.
• Experience working in a cloud environment.
• Project Risk Identification, mitigation, and resolution.
• Track record of driving change and process improvements.
• Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.).
• Experience partnering with project managers and delivery leadership on staffing, capacity, and project commitments.
• Experience balancing hands‑on project work with leading a team.

What’s in it for you?
Benefits: Our plans include coverage options for many of life’s needs and a focus on wellness programs that are right for you.

Financial Perks: Employee Stock Purchase Plan (15% match on contributions), Company Bonus Plan, Referral Bonus Program, discounts for home/auto insurance, and many more.

Flexibility: Choose working hours that work best for you within the core business hours.

Tuition Reimbursement: A commitment to continuous improvement and employee development through our Professional Development Program. Tuition fees and books reimbursed at a 100%. (Some restrictions may apply).

Worker Type:

Regular

Number of Openings Available:

1