Remote Training Tech Support Specialist

JAARS, Inc.; Waxhaw (NC); Hybrid; USD 8,000 - 10,000; Part time

Job summary

Salesforce Sites is seeking a Training Department Tech Support team member to enable presenters to run high quality in-person, virtual, and hybrid training events, with emphasis on Zoom, Google Suite, and video support.

You will assist with adapting materials for asynchronous eLearning, troubleshoot tech issues, and help with logistics for training sessions, contributing to a smooth learning experience for participants and staff.

Qualifications

• Active personal faith aligned with JAARS values.
• Embrace the vision, mission, and core values of JAARS, and of the Training Department.
• Evidence of self-initiative and ability to work independently.
• Enjoys working with people, helpful; excellent customer-service.
• Organizational skills.
• Demonstrate intermediate computer skills and willingness to learn.
• Flexible
• Experience doing tech support and troubleshooting for online learning is helpful, not required

Responsibilities

• Enable presenters to produce highly interactive, professional training events through use of Zoom, Google Suite (Meet, Slides, Classroom, Trello, etc.), Canva, video editing, A/V support, etc.
• Assist in adapting training materials to an asynchronous eLearning platform (Articulate, Reach 360)
• Provide assistance for technology issues in the Training Department
• Assist department staff in preparing logistics for training events
• Other job-related duties as assigned by supervisor

Skills

Customer service

Organizational skills

Computer skills

Willingness to learn

Tech support experience

Tools

Zoom

Google Suite

Trello

Canva

Articulate

Job description

Salesforce Sites is seeking a Training Department Tech Support team member to enable presenters to run high quality in-person, virtual, and hybrid training events, with emphasis on Zoom, Google Suite, and video support.

You will assist with adapting materials for asynchronous eLearning, troubleshoot tech issues, and help with logistics for training sessions, contributing to a smooth learning experience for participants and staff.