Senior Salesforce & App Support Tech (Remote)

Sunrun Inc.; California (MO); On-site; USD 104,142,000 - 124,846,000; Full time

Job summary

Sunrun Inc. is seeking a Staff-Level Application Support Technician to provide expert Salesforce support, manage Jira and ServiceNow workloads, and collaborate with development teams to resolve issues.

You will document processes, monitor key applications, and mentor junior staff while upholding Sunrun’s values of integrity and customer focus. This role is primarily remote with occasional visits to a local office for team-building and training.

Qualifications

• Advanced Salesforce knowledge with configurable integrations.
• Bearing Jira for issue tracking and project coordination.
• Hands-on ServiceNow for ticketing and incident management.
• Strong documentation and knowledge-sharing abilities.
• Collaborative mindset with developers and cross-functional teams.
• Clear communicator with both technical and non-technical stakeholders.
• Proactive problem-solving in a fast-paced environment.
• Adaptable to changing priorities.

Responsibilities

• Advanced Salesforce Support: Provide expert-level support for Salesforce applications, including troubleshooting, configuration, and issue resolution.
• Jira & ServiceNow Management: Track issues, manage workflows, and ensure timely resolution of application-related incidents.
• Collaboration with Development Teams: Work with developers to communicate issues and drive improvements.
• Process Documentation: Create and maintain detailed documentation of support processes and procedures.
• Incident Management: Prioritize and resolve support requests per SLAs.
• Communication and Stakeholder Engagement: Liaise between technical teams and business users.
• System Monitoring and Maintenance: Monitor key application systems for uptime and performance.
• Continuous Improvement: Identify enhancements to support processes and tools.
• Mentoring and Coaching: Guide junior technicians and grow skills within the team.

Skills

Salesforce

Jira

ServiceNow

Documentation

Collaboration

Communication

Problem Solving

Adaptability

Tools

Jira

ServiceNow

Job description

Sunrun Inc. is seeking a Staff-Level Application Support Technician to provide expert Salesforce support, manage Jira and ServiceNow workloads, and collaborate with development teams to resolve issues.

You will document processes, monitor key applications, and mentor junior staff while upholding Sunrun’s values of integrity and customer focus. This role is primarily remote with occasional visits to a local office for team-building and training.