Remote Training Specialist – Elevate Support Ops

Airalo; United States; Remote; USD 65,000 - 110,000; Full time

Job summary

Airalo is hiring a Training Specialist for the Support Operations team. You’ll design, develop, and deliver training that keeps internal support teams and vendor partners informed and skilled. You’ll translate SOP changes, QA findings, workflow updates, and product launches into practical training delivered by agents and vendor trainers.

You will facilitate, coach, observe, and deliver hands-on training sessions, ensuring material quality and alignment with business priorities and timelines.

Qualifications

• Proven ability to learn new processes quickly and translate to training.
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Skills

Learning design

Instructional design

Adult learning theory

Facilitation

Coaching

Observation

Presentation skills

Remote delivery

Written communication

Verbal communication

Organization

Tools

Genially

Google AI Studio

Google Apps Script

Job description

Airalo is hiring a Training Specialist for the Support Operations team. You’ll design, develop, and deliver training that keeps internal support teams and vendor partners informed and skilled. You’ll translate SOP changes, QA findings, workflow updates, and product launches into practical training delivered by agents and vendor trainers.

You will facilitate, coach, observe, and deliver hands-on training sessions, ensuring material quality and alignment with business priorities and timelines.