Remote Customer Care Specialist | Elevate Support

Placements24; Willows (CA); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Remote work

Medical coverage

Dental coverage

Training & development

Team support

Job summary

Placements24 is seeking a dedicated Customer Care Specialist to join its remote support team, servicing clients across the nation from a home office. You will be the voice of the company, addressing inquiries, resolving complaints, and ensuring every interaction is positive and productive.

This fully remote role requires strong communication and problem-solving skills, experience in customer service, and familiarity with CRM/ticketing systems.

Qualifications

• Experience in customer service or a call center environment.
• Excellent communication and interpersonal skills.
• Familiarity with CRM and ticketing systems.

Responsibilities

• Handle inbound customer communications via phone, email, and social media.
• Resolve inquiries and complaints with empathy for first-contact resolution.
• Process orders, returns, and exchanges accurately.
• Collect customer feedback for service improvements.
• Maintain up-to-date product knowledge to assist customers.

Skills

Customer service

Communication skills

Time management

Education

High school diploma

Bachelor's degree (adv)

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a dedicated Customer Care Specialist to join its remote support team, servicing clients across the nation from a home office. You will be the voice of the company, addressing inquiries, resolving complaints, and ensuring every interaction is positive and productive.

This fully remote role requires strong communication and problem-solving skills, experience in customer service, and familiarity with CRM/ticketing systems.