Remote Training & Development Supervisor

Lumicera; Madison (WI); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid time off

Parental leave

Holiday time off

401K matching up to 5%

Adoption assistance

Flexible Spending Account

Educational assistance

Job summary

Lumicera Health Services seeks a Supervisor, Training and Development to lead our learning program and advance performance across operations. The role emphasizes adult-learning principles, program design, delivery, and measurement of training impact.

The ideal candidate has 2–3 years of supervisory experience and works cross-functionally with operations, quality teams and leadership, with travel to Lumicera locations as needed.

Qualifications

• Associates or bachelor’s degree required.
• Demonstrated experience in hands-on training, course development and delivery, adult learning, and evaluation methodologies.
• 2+ years’ experience within Lumicera operations; prior customer care or quality-focused experience preferred.
• Proficient in MS Office and virtual meeting platforms.
• Commitment to compliance program objectives and collaborative work style.

Responsibilities

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees.
• Ensure essential resources have appropriate documentation and effective utilization across systems (RxVector, Lighthouse, NaviClaim, Compass, phone technology and others).
• Periodic reporting of quality metrics and monitoring of trainees for up to one year after training to drive new-hire success.
• Assist in establishing mentoring and conducting peer-to-peer quality reviews and audits.
• Deliver training to employees using a variety of instructional techniques.
• Review, survey and evaluate trainees and knowledge retention; update program based on feedback.
• Manage paperwork and verification of training requirements and completion.
• Travel to other Lumicera/Navitus locations as needed; ensure compliance with accreditation and policies.
• Maintain current training resources and regular maintenance across departments.

Skills

Training delivery

Course development

Adult learning

Evaluation methodologies

MS Office

Virtual meeting platforms

Education

Associates degree

Bachelor's degree

Tools

RxVector

Lighthouse

NaviClaim

Compass

MS Office Suite

Virtual meeting platforms

Job description

Lumicera Health Services seeks a Supervisor, Training and Development to lead our learning program and advance performance across operations. The role emphasizes adult-learning principles, program design, delivery, and measurement of training impact.

The ideal candidate has 2–3 years of supervisory experience and works cross-functionally with operations, quality teams and leadership, with travel to Lumicera locations as needed.