Remote Trade Client Services Lead - Specialty Pharmacy

Lumicera; Springfield (IL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro Mg

Referral Bonus Program - up to $750!

Job summary

Lumicera Health Services is seeking a Trade Client Services Coordinator to join our team. The TCSC will manage manufacturer, payor and strategic partner operations, and support the Specialty Trade Account Executives for assigned clients, serving as the liaison to drive operational excellence and growth opportunities.

The role requires at least 3 years in specialty pharmacy operations, strong communication, problem-solving skills, and travel up to 10% to client sites.

Qualifications

• Bachelor's degree in business, marketing or related area preferred.
• Valid State Driver’s License and current Automobile Policy.
• Knowledge of PBM, Specialty Pharmacy or health care industry preferred.
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.

Responsibilities

• Participate in client program meetings to provide status updates and resolve access issues.
• Pull reports and present data-driven plans to manufacturers and payors, working with Account Executives on data and strategy.
• Ensure the Account Management team has a plan to address unmet guarantees and debrief with internal departments.
• Serve as primary point of contact for daily tasks, operational requests, and status inquiries.
• Support implementation of assigned clients.
• Facilitate resolution of escalated client issues and requests.
• Travel to client sites up to 10% of time.

Skills

Verbal and written communication

Presentation skills

Negotiation skills

Microsoft Office

PC skills

Education

Bachelor's degree in business, marketing, or related area

Tools

PBM systems

Health care software

Job description

Lumicera Health Services is seeking a Trade Client Services Coordinator to join our team. The TCSC will manage manufacturer, payor and strategic partner operations, and support the Specialty Trade Account Executives for assigned clients, serving as the liaison to drive operational excellence and growth opportunities.

The role requires at least 3 years in specialty pharmacy operations, strong communication, problem-solving skills, and travel up to 10% to client sites.