Remote Title Specialist for Auto Finance & DMV

Credit Acceptance Corporation; McKinney (TX); Remote; USD 42,000 - 49,000; Full time

Benefits offered by this job

401K match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision

Job summary

Credit Acceptance is hiring a Title Specialist to serve as the primary contact for dealers, sales, and customers to resolve title issues mainly by phone and email. You will ensure timely, accurate processing while maintaining the lien on vehicles and documenting actions taken.

The role requires strong customer service, experience in call centers, and knowledge of vehicle titles. Training is virtual, with flexible hours and a blended work-from-home schedule.

Qualifications

• High school diploma required.
• Experience as a SME in a specialized area.
• Experience as a primary point of contact for customers to resolve issues.
• Ability to make logical decisions and resolve complex processes.
• Strong customer service with timely responses to inquiries.
• High-speed internet of at least 15 Mbps.
• Proficiency in Microsoft Outlook, Word and Excel.
• Experience in finance or automotive industry.
• Experience with vehicle titles.
• Call center experience.
• Associates degree in business or related field.

Responsibilities

• Provide title expertise and resolve title/lien issues via phone and email.
• Ensure title and lien requests are completed within service standards.
• Identify missing titles or errors and resolve.
• Communicate professionally with dealers, customers, and agencies.
• Document tracking information accurately.
• Spend most time on phones handling inbound/outbound calls.
• Stay compliant with company policies, processes and legal guidelines.
• Assist internal customers with title knowledge.

Skills

Customer service

Call center experience

Microsoft Office

Fast internet

Finance/Auto industry

Vehicle titles

Problem solving

Primary point of contact

Specialized SME experience

Communication

Education

Associates degree in business or related field

Job description

Credit Acceptance is hiring a Title Specialist to serve as the primary contact for dealers, sales, and customers to resolve title issues mainly by phone and email. You will ensure timely, accurate processing while maintaining the lien on vehicles and documenting actions taken.

The role requires strong customer service, experience in call centers, and knowledge of vehicle titles. Training is virtual, with flexible hours and a blended work-from-home schedule.