Bilingual Title Specialist - Texas

Credit Acceptance Corporation; Town of Texas (WI); Remote; USD 31,000 - 36,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Parental leave

Medical/dental/vision benefits

Job summary

Credit Acceptance is seeking a remote-based Title/Lien Support Specialist to assist dealers, sales, and customers by resolving title issues via phone and email. You will enforce lien rights and manage document flow while staying compliant with policies.

Responsibilities include reviewing title tasks, identifying missing titles, providing title expertise to internal teams, and maintaining accurate records. A high school diploma and Spanish fluency are required, with strong Microsoft Office skills

Qualifications

• High school diploma or equivalent.
• Fluency in spoken and written Spanish.
• Previous SME experience in a specialized area.
• Previous experience as a primary point of contact for customers to resolve issues.
• Experience solving complex process issues with provided information.
• Excellent customer service with timely, accurate responses.
• Reliable internet with at least 15 Mbps download.
• Proficient in Outlook, Word and Excel.

Responsibilities

• Provide customer facing, primary point of contact support for dealers, sales, internal and external customers to resolve title issues primarily via telephone and email.
• Accurately complete business requests and enforce Credit Acceptance's lien on vehicles within standards of service.
• Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with expectations and escalate as necessary.
• Communicate professionally with internal and external customers, Dealers, Auctions, DMVs and agencies to obtain needed documents or information.
• Ensure information to track actions and title/liens is accurately documented.
• Be solution focused when collaborating with others.
• Review and resolve title tasks within standards of service; identify missing titles and resolve them.

Skills

Spanish fluency

Education

High school diploma

Associates degree in business

Tools

Microsoft Office

Job description

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position: NOTE: This position will work from home. Occasional planned travel to an office location may be required.

• Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email.
• Accurately complete business requests and enforce Credit Acceptance's lien on vehicles within standards of service for various request types.
• Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance's expectations and escape as necessary.
• Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV's and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues.
• Ensure the information we depend on to track actions and title and lien document location is accurately documented.
• Be solution focused when collaborating with others.

Outcomes and Activities:

• Review and resolve title tasks: For all title/lien requests received you will ensure requests are completed within standards of service for each request type.
• Properly Identify missing titles issues or errors and resolve them.
• Support the Business: Provide title expertise and knowledge to our internal customers.
• Missing titles, titles problems and customer support: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs. Spend time primarily on the phones to proactively receive inbound and initiate outbound calls.
• Remain compliant with our policies, processes and legal guidelines.
• Adhere to attendance as outlined in the department attendance policy.

Requirements:

• High school diploma.
• Fluency in spoken and written Spanish
• Previous experience acting as a subject matter expert in a specialized area.
• Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support.
• Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided.
• Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues.
• Have high speed internet connection with a minimum of 15mbps download speed.
• Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)

Preferred:

• Experience in the finance or automotive industry.
• Experience with vehicle titles.
• Previous working in a call center environment.
• Associates degree in business or related field.

Training & Schedule Requirements:

Training

• Virtual Training
• Monday through Friday, between 7:30 AM and 5:00 PM EST
• Hours may vary depending on the trainer's schedule

Schedule

• Monday through Friday, between 7:00 AM and 7:00 PM EST
• Flexible 8-hour shifts
• 8-10 shifts per month require working until 5:00 PM EST
• 4-5 shifts per month require availability for phone calls starting at 8:00 AM EST

Targeted Compensation:

$22.25 - $25.93/hour based on experience

Targeted Bonus:

Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $400/month.

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.