Remote Tech Support Specialist for Customer & Workflow Help

Patterson Companies, Inc.; Saint Paul (MN); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Full Medical coverage

Dental coverage

Vision coverage

401(k) Match

Paid Time Off

Holiday Pay

Educational Assistance

Parental Leave

Job summary

The Support Specialist - Tier I at Patterson Companies, Inc. is a full-time role that handles inbound and outbound calls to provide technical assistance for software, services, and devices.

The position documents inquiries in CRM, enters tickets, and ensures a positive customer experience while following established procedures. Remote eligibility is limited to residents of ID, IL, MN, MI, KS, KY, SD, UT and WI.

Qualifications

• High school diploma or equivalent required.
• At least 1 year customer service experience.
• Experience with CRM, POS, or similar software.
• 2 years of practical experience with Windows, Excel, Outlook, Word, PowerPoint.

Responsibilities

• Respond to inbound/outbound calls with technical support.
• Document inquiries and resolutions in CRM.
• Escalate issues per policy and follow up.
• Maintain efficiency and meet performance metrics.

Skills

Strong customer service

Excellent communication

Typing 50 WPM

Time management

Problem solving

Teamwork

Attention to detail

Data privacy awareness

Education

High School Diploma or Equivalent

Associate's Degree

Tools

CRM systems

Microsoft Windows

Microsoft Office Suite

Job description

The Support Specialist - Tier I at Patterson Companies, Inc. is a full-time role that handles inbound and outbound calls to provide technical assistance for software, services, and devices.

The position documents inquiries in CRM, enters tickets, and ensures a positive customer experience while following established procedures. Remote eligibility is limited to residents of ID, IL, MN, MI, KS, KY, SD, UT and WI.