Remote Support Specialist I — Tech Help & Growth

Patterson Companies, Inc.; Salt Lake City (UT); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

PTO

Holidays

Volunteer Time Off

Education Assistance

Parental/Adoption Leave

EAP

Patterson Perks

Job summary

Patterson Companies, Inc. is seeking a Support Specialist - Tier I to respond to inbound and outbound calls, provide technical support, and assist with workflow inquiries for software, services, peripherals, and equipment.

The role leverages CRM and ticketing systems to document inquiries and track resolution progress. This full-time position is remote for residents of ID, IL, MN, MI, KS, KY, SD, UT and WI, with training from 8AM-5PM CT and core hours 10AM-7PM CT; shifts may vary.

Qualifications

• High School Diploma or Equivalent.
• 1 year customer service experience.
• 1 year experience with CRM/POS software with basic troubleshooting.
• 2 years experience with MS Windows, Excel, Outlook, Word, PowerPoint.

Responsibilities

• Respond to inbound and outbound calls providing technical support and workflow guidance.
• Utilize equipment and resources to perform the job at the highest proficiency.
• Meet or exceed department performance metrics.
• Maintain technical proficiency through continued education.
• Communicate issues with customers, peers, and leadership effectively.
• Follow established department processes and procedures.
• Learn new required skillsets aligned with evolving business needs.
• Follow schedule in workforce systems and manage time effectively.
• Comply with company policies; perform other duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Typing speed

Time management

Professional communication

Education

High School Diploma

Associate's Degree

Technical certifications

Tools

CRM systems

Microsoft Office Suite

Job description

Patterson Companies, Inc. is seeking a Support Specialist - Tier I to respond to inbound and outbound calls, provide technical support, and assist with workflow inquiries for software, services, peripherals, and equipment.

The role leverages CRM and ticketing systems to document inquiries and track resolution progress. This full-time position is remote for residents of ID, IL, MN, MI, KS, KY, SD, UT and WI, with training from 8AM-5PM CT and core hours 10AM-7PM CT; shifts may vary.