Remote Tier 2 Support Specialist — Customer Advocate

Healthstream; Nashville (TN); Hybrid; USD 55,727 - 63,938; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Time Off

Parental Leave

401k and Roth

Flexible Spending Account

Health Savings Account

Life Insurance

Short- and Long-Term Disability

Job summary

Healthstream is seeking a Tier 2 Customer Support professional to resolve customer issues while collaborating with other teams. The role requires a Bachelor's degree and 2 years of experience in customer service. Preferred candidates will have experience with healthcare organizations.

The salary range for this position is $55,727 - $63,938, with benefits including medical, dental, vision insurance, and paid time off.

Qualifications

• Minimum 2 years in a customer service/support or related role.
• Experience with the MyClinicalExchange application is required.
• Experience in healthcare organization preferred.
• Experience with HealthStream products from an administrator-level is a plus.

Responsibilities

• Adhere to HealthStream security policies and procedures.
• Resolve support cases escalated from various departments.
• Document and communicate product resolutions to customers.
• Participate in cross-functional teams to understand common challenges.

Skills

Customer service skills

Technical acumen

Problem-solving abilities

Communication skills

Analytical skills

Salesforce experience

Education

Bachelor’s degree in healthcare, business, or technical field

Tools

Salesforce

Microsoft Office Suite

Job description

Healthstream is seeking a Tier 2 Customer Support professional to resolve customer issues while collaborating with other teams. The role requires a Bachelor's degree and 2 years of experience in customer service. Preferred candidates will have experience with healthcare organizations.

The salary range for this position is $55,727 - $63,938, with benefits including medical, dental, vision insurance, and paid time off.