Customer Service Specialist I

Home Health Focus AI; United States; Remote; USD 40,492 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunity for career advancement

Work-from-home flexibility

Job summary

A healthcare support organization is seeking candidates for a remote customer support role. Responsibilities include providing phone, email, and chat support, troubleshooting issues, and collaborating with internal teams. Candidates should have at least one year of customer-facing experience and strong communication skills. A Bachelor's degree is preferred, along with knowledge of the healthcare industry. This position offers a salary range of $40,492 to $43,000 per year, along with comprehensive benefits and opportunities for career advancement.

Qualifications

• Minimum of one year of experience in customer-facing roles.
• Practical knowledge of the healthcare industry is a plus.
• Ability to work a flexible 8-hour schedule between 7 AM and 7 PM CST.

Responsibilities

• Provide phone, email, and chat support to resolve issues.
• Troubleshoot and diagnose reported problems.
• Build strong relationships with colleagues and customers.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Empathy and active listening

Education

Bachelor's degree in a related discipline

Tools

Salesforce

Microsoft Teams

Basic understanding of SQL

Job description

This range is provided by Home Health Focus AI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,492.00/yr - $43,000.00/yr

Home Health Focus AI's mission is to help home healthcare professionals find meaningful opportunities that prioritize patient care. We are not a staffing firm or agency. Home Health Focus AI does not hire for these roles—we identify and verify them from care providers directly.

Why Consider This Job Opportunity

• Salary up to $43,000
• Opportunity for career advancement and growth within the organization
• Fully remote position with work-from-home flexibility
• Comprehensive benefits package, including medical, dental, vision, and paid time off
• Collaborative and supportive work environment that values contributions
• Chance to make a meaningful impact on the future of healthcare

What To Expect (Job Responsibilities)

• Provide phone, email, and chat support, working closely with customers and internal teams to resolve issues
• Troubleshoot and diagnose reported problems, ensuring effective solutions
• Build strong relationships with colleagues and customers through professional communication
• Identify, test, and verify issues, documenting findings for the development team
• Collaborate cross-functionally on customer-focused initiatives to enhance the customer experience

What Is Required (Qualifications)

• Minimum of one year of experience in customer-facing roles
• Bachelor's degree in a related discipline preferred, or equivalent practical experience
• Practical knowledge of the healthcare industry is a plus
• Exceptional phone presence and written communication skills
• Ability to work a flexible 8-hour schedule between 7 AM and 7 PM CST, Monday through Friday

How To Stand Out (Preferred Qualifications)

• Experience with Salesforce and Microsoft Teams
• Basic understanding of SQL
• Strong problem-solving skills and ability to prioritize tasks
• Demonstrated empathy and active listening skills
• Curiosity for learning and understanding technical difficulties

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.