Telehealth Support Specialist I — Part-Time Weekend

MedStar Health; Maryland; Hybride; USD 26 000 - 45 000; Temps partiel

Résumé du poste

MedStar Health is seeking a part-time Telehealth Operations and Support Center Associate to provide Tier 1 technical support for telehealth platforms. You will assist patients and staff, follow established protocols, and elevate issues as needed to ensure a quality patient experience.

The role requires an Associate's degree with 2 years in customer service, ideally in healthcare, and involves a Saturday to Monday schedule from 7:30 am to 4 pm. Strong communication and multitasking are essential.

Qualifications

• Associate's degree required.
• One year of relevant education may be substituted for one year of required work experience.
• Two years of experience in a high-volume customer service environment, healthcare preferred.
• One year of telephonic customer service or patient care experience required; typically in a call center or medical office.

Responsabilités

• Promptly answers incoming calls from patients, MedStar providers, and staff to identify and assess callers' needs for telehealth activities.
• Assists patients, providers, and staff with setup, maintenance, troubleshooting, and QA of telehealth technologies including video visit platforms.
• Manages assigned on-demand telehealth platforms to ensure the best patient and provider experience.
• Provides patient navigation and administrative support through various scenarios including scheduling and referrals.
• Supports provider schedule maintenance and on-call activation in collaboration with Scheduling Coordinator.

Connaissances

Typing 40 WPM

MS Word

MS Excel

Active listening

Formation

Associate's degree

Description du poste

MedStar Health is seeking a part-time Telehealth Operations and Support Center Associate to provide Tier 1 technical support for telehealth platforms. You will assist patients and staff, follow established protocols, and elevate issues as needed to ensure a quality patient experience.

The role requires an Associate's degree with 2 years in customer service, ideally in healthcare, and involves a Saturday to Monday schedule from 7:30 am to 4 pm. Strong communication and multitasking are essential.