Remote Tier 1 Health Support Specialist

HealthStream; Nashville (TN); Hybrid; USD 55,761,000 - 59,256,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

401k and Roth

Job summary

HealthStream is seeking a Tier 1 Customer Support Specialist I to be the face of the company, delivering phone, email, and chat support while mastering HealthStream products. You will help resolve issues, document root causes, and collaborate with internal teams to improve customer experiences.

The role requires strong communication skills, a problem-solving mindset, and the ability to work a flexible 8-hour CST schedule in a hybrid environment. Relevant healthcare knowledge is a plus.

Qualifications

• Bachelor’s degree preferred; practical experience may waive Education requirements.
• 1+ year of experience in a technical help desk or technical support role.

Responsibilities

• Provide phone, email, and chat support to customers.
• Troubleshoot and diagnose issues; document findings for the development team.
• Collaborate cross-functionally to deliver seamless customer experiences and test new features.

Skills

Phone communication

Written communication

Problem-solving

Active listening

Technical troubleshooting

SQL knowledge

Education

Bachelor's degree

Tools

Salesforce

Microsoft Teams

Job description

HealthStream is seeking a Tier 1 Customer Support Specialist I to be the face of the company, delivering phone, email, and chat support while mastering HealthStream products. You will help resolve issues, document root causes, and collaborate with internal teams to improve customer experiences.

The role requires strong communication skills, a problem-solving mindset, and the ability to work a flexible 8-hour CST schedule in a hybrid environment. Relevant healthcare knowledge is a plus.