Global Tier 1 Support Specialist — Remote, Part-Time

MaziCTools; United States; Remote; USD 20,664 - 34,440; Part time

Job summary

MaziCTools is seeking a part-time Tier 1 Customer Support contractor to provide remote service to clients in online leadership development programs. Responsibilities include supporting users via various communication channels, troubleshooting issues, and ensuring excellent service quality.

The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and proficiency with Salesforce and help desk software. Fluency in additional languages such as Spanish or French is highly valued.

Qualifications

• 1–3 years of work experience in customer support, preferably with a SaaS company.
• Strong poise and professionalism in communication.
• Excellent written and verbal communication skills.

Responsibilities

• Support clients via email, chat, phone, and web-based tools.
• Identify and troubleshoot technical issues for global users.
• Escalate complex problems to internal teams.

Skills

Customer support

Technical troubleshooting

Communication skills

Task management

Proficiency with Salesforce

Fluency in Spanish, French, or Japanese

Tools

Salesforce

WordPress

Help desk software

Job description

MaziCTools is seeking a part-time Tier 1 Customer Support contractor to provide remote service to clients in online leadership development programs. Responsibilities include supporting users via various communication channels, troubleshooting issues, and ensuring excellent service quality.

The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and proficiency with Salesforce and help desk software. Fluency in additional languages such as Spanish or French is highly valued.