Call Center Representative

Tailored Brands, Inc.; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Life insurance

Disability insurance

Paid time off

Employee merchandise discounts

Wellbeing program

Education assistance

Job summary

Tailored Brands, Inc. is seeking a Call Center Representative (Tier 1 Telecommunications) for a remote position within the U.S. The role supports stores and customers by handling calls, resolving issues, and documenting interactions in the CRM.

Expect to meet service levels and maintain accurate product knowledge. You should have 1–2 years in customer-facing work, strong communication skills, and the ability to manage multiple tasks across systems.

Qualifications

• 1-2 years in a customer-focused role is preferred.
• Able to communicate effectively in writing and verbally.
• Comfort with multiple systems and data entry.

Responsibilities

• Receive and respond to inbound calls with friendly, professional etiquette.
• Resolve store and customer inquiries with accurate information.
• Maintain up-to-date product knowledge and policies.
• Document interactions in the CRM and meet service level goals.

Skills

Customer service

Bilingual English/Spanish

Professional communication

Problem analysis

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Call Center RepresentativeTailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit.About the JobWe currently have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. This person will respond to customer contact received via telephone, consistently ensuring quality service and proper issue resolution while remaining in compliance with Company and contact center procedures. This position is a remote position within the U.S. and reports directly to the Supervisor, Telecommunications Tier 1.What You'll Do | Key AccountabilitiesReceive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.Maintain up to date product knowledge, policy information, and promotional offerings.Effectively communicate with customers and store employees accurately and promptly.Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience.Maintain customer records by properly documenting all customer interactions in the CRM.Resolve common issues, while using internal resources and training materials.Additional duties as assigned.BenefitsThis role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.What You'll Bring | Skills and ExperienceHigh school diploma or equivalent required1-2 years' experience in a customer focused roleBilingual (English/ French or English/ Spanish) a plusProfessional communication skills required, both written and verbalWell-developed problem analysis skillsAbility to handle sensitive and confidential information and situationsAbility to gather and summarize data, find solutions, and prioritize workAbility to handle multiple tasks and systems at one time while paying strict attention to detail and deadlinesProficient use of Microsoft Office programs including Word, Excel, and OutlookPlease note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.Work Environment, Physical & Mental DemandsAbility to sit and work at a computer keyboard for extended periods of timeAbility to stoop, kneel, bend at the waist, and reach daily.Able to list and move up to 25 pounds occasionally.Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.Hours regularly 40 hours per week, as work dictates.This is a remote position within the U.S.PayThe starting rate for this position is $16–$18 an hour. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications