Remote Tier-1 Tech Support Engineer - Client-Facing

Exterro Inc; United States; Remote; USD 57.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plans

Flexible PTO

Zusammenfassung

Exterro Inc. is seeking a Technical Support Engineer (Tier 1) to join the Professional Services team. You will be client facing, support Fortune 1000 and Am Law 200 customers, and partner with Training, Sales and Engineering to ensure high-quality service and product releases.

The role requires a Bachelor’s degree, 1–3 years of support experience, and the ability to work 6:00 AM to 3:00 PM ET. A Public Trust designation is required within 6–9 months.

Qualifikationen

• Bachelor’s Degree required.
• 1–3 years of application/IT/technical support experience.
• Ability to work 6:00 AM–3:00 PM Eastern Time, Monday–Friday.
• Excellent written and verbal communication skills.
• Remote support experience.
• Must obtain Public Trust Security clearance within 6–9 months of hire.

Aufgaben

• Troubleshoot and triage support tickets with team members and other internal departments.
• Perform initial intake, investigation, and resolution of customer-reported issues.
• Escalate complex issues to higher tier support or engineering teams as needed.
• Maintain timely and accurate ticket updates in the system.

Kenntnisse

Customer service

Troubleshooting

Communication

Multitasking

Remote support

Ausbildung

Bachelor’s Degree

Tools

Ticketing system

Microsoft Office

Jobbeschreibung

Exterro Inc. is seeking a Technical Support Engineer (Tier 1) to join the Professional Services team. You will be client facing, support Fortune 1000 and Am Law 200 customers, and partner with Training, Sales and Engineering to ensure high-quality service and product releases.

The role requires a Bachelor’s degree, 1–3 years of support experience, and the ability to work 6:00 AM to 3:00 PM ET. A Public Trust designation is required within 6–9 months.