Remote Tier 1 Support Agent for Executives

Amazon; Pasadena (CA); Remote; USD 27,552 - 41,328; Part time

Job summary

Amazon is seeking a part-time Tier 1 Customer Support Agent to provide remote assistance for our online leadership development programs. The role requires supporting clients through various communication channels and troubleshooting technical issues efficiently.

Candidates should have 1-3 years of experience in customer support, ideally in a SaaS environment, and display professionalism when interacting with executives. The position offers flexible hours during weekdays and weekends.

Qualifications

• 1-3 years of work experience, preferably with a SaaS company.
• Experience supporting high-level executives is advantageous.
• Familiar with email, phone, and video communication etiquette.

Responsibilities

• Support clients with tech and logistical needs via email, chat, phone.
• Identify and troubleshoot technical issues for users.
• Escalate complex problems to internal teams.
• Provide immediate assistance during live online events.

Skills

Customer support experience

Strong written communication skills

Technical troubleshooting

Task management

Fluency in Spanish, French, or Japanese

Tools

Salesforce

Help desk software

Website backend interfaces

Job description

Amazon is seeking a part-time Tier 1 Customer Support Agent to provide remote assistance for our online leadership development programs. The role requires supporting clients through various communication channels and troubleshooting technical issues efficiently.

Candidates should have 1-3 years of experience in customer support, ideally in a SaaS environment, and display professionalism when interacting with executives. The position offers flexible hours during weekdays and weekends.