Remote Tier 1 Customer Support Representative | US

Peak Support; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Glassdoor rating 4.5

Job summary

Peak Support is seeking a Remote Tier 1 Customer Support Representative in the United States. You will be the first point of contact for customers, guiding them through questions about our company, products, systems, and processes while delivering technical support for our website, app, and in-car software.

You’ll work with cross-functional teams to resolve issues and ensure customers feel valued, understood and supported, helping drive loyalty and long-term retention for an all-American EV

Qualifications

• Proficiency in basic computer and typing skills required.
• Excellent verbal and written communication skills expected.
• Strong active listening abilities are essential.
• Ability to empathize with customers and convey understanding.
• Problem-solving skills and ability to think on your feet.
• Patience and professionalism with difficult customer situations.
• Willingness to learn and adapt to new tools and technologies.
• Experience using customer support/relationship management software or similar systems.

Responsibilities

• Guide customers transparently through questions about the company, products, systems and processes.
• Provide technical support for the website, app, and in-car software; troubleshoot issues.
• Collaborate with teams outside Support to resolve issues and act as the customer bridge to resolution.
• Communicate clearly and empathetically to ensure customers feel valued and understood.

Skills

Verbal communication

Written communication

Active listening

Empathy

Problem solving

Time management

Multitasking

Independent work

Team collaboration

Tech proficiency

CRM software

Tools

CRM software

Job description

All Jobs > Remote Tier 1 Customer Support Representative | US

Fully Remote • Remote - USA

Description

As a Customer Support Representative for an innovative, All-American electric vehicle startup, you’ll create the initial personal interaction customers have with the company, setting the tone for their perception and expectations of their future interactions and experience. You’ll be asked to own each customer inquiry from start to finish, ensuring that every interaction leaves the customer feeling valued, understood, supported, and confident in their choice to trust the brand. All of this should lead to deeper loyalty and customer retention, as well.

Your day-to-day role will consist of guiding customers transparently through questions they may have about our company, products, systems, and processes, providing technical support for our website, app, and in-car software, and troubleshooting issues that they may be having. In addition, you will work with teams outside of Support to resolve issues that may need additional assistance, acting as the bridge for the customer as we navigate a resolution. You will address all these situations with clarity and empathy, aligning yourself with the customer’s needs to convey complex information in an accessible way that empowers them.

This is an exciting opportunity to help shape the future of Support at a brand-new company, delivering on outstanding experiences so that customers can get back to their vehicles and their next outdoor adventure!

Requirements

Required Skills/Experience:

• Proficiency in basic computer and typing skills
• Excellent verbal and written communication skills
• Strong active listening abilities
• Conversational & natural connection-builder with customers
• Ability to empathize with customers and convey understanding
• Problem-solving skills and ability to think on your feet
• Patience and professionalism with difficult customer situations
• Utilizes curiosity to identify challenges and develop creative solutions
• Ability to work independently and as part of a team
• Strong time management and multitasking skills
• Willingness to learn and adapt to new tools and technologies
• Experience using customer support/relationship management software or similar systems

Highly Desired Skills/Experience:

• Automotive customer support/service/success experience
• Passion for automotive topics and/or electric vehicles

Work from Home PLUS

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.