Remote Tier 1 IT Support Specialist

BayOne Solutions; Elk Grove (CA); Remote; USD 20,000 - 21,000; Full time

Job summary

A technology services firm is seeking a Senior Technical Recruiter for a long-term contract position in Elk Grove, California. This entry-level role focuses on providing Tier 1 remote technical support, troubleshooting desktop and device issues, and managing incident tickets. Candidates should have a high school diploma and 1 year of IT service desk experience, along with standard knowledge in Microsoft applications, and the ability to analyze and resolve technical problems efficiently. Competitive pay range is offered.

Qualifications

• 1 year of IT service/help desk operations experience.
• Ability to complete service requests and troubleshoot problems via phone and web.
• Knowledge in Microsoft Operating Systems and enterprise network environments.

Responsibilities

• Provide client desktop support in Microsoft Operating Systems and Office Suite.
• Troubleshoot desktop and mobile computing devices as part of Tier 1 support.
• Monitor network devices for alarms and alerts.

Skills

Tier 1 remote technical support experience

IT Certifications

Analytical skills

Standard knowledge in MS Office Suite

Education

High School Diploma or equivalent

Job description

A technology services firm is seeking a Senior Technical Recruiter for a long-term contract position in Elk Grove, California. This entry-level role focuses on providing Tier 1 remote technical support, troubleshooting desktop and device issues, and managing incident tickets. Candidates should have a high school diploma and 1 year of IT service desk experience, along with standard knowledge in Microsoft applications, and the ability to analyze and resolve technical problems efficiently. Competitive pay range is offered.