Remote Tier 1 IT Help Desk Analyst

Belcan LLC; Kentucky; Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health care

Dental coverage

401(k)

Paid time off

Job summary

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent communication skills. Responsibilities include troubleshooting hardware/software issues and adhering to ITIL best practices. The role requires an associate degree in a technology field and the ability to work independently while maintaining good team interactions. Competitive pay and benefits are offered.

Qualifications

• Must have at least two years of technical support experience.
• Demonstrated customer service skills with high-pressure interactions.
• Ability to pass a full background check.

Responsibilities

• Provide technical support for hardware and software issues.
• Deliver excellent customer service in a remote environment.
• Document all interactions in the assigned ticketing tool.

Skills

Technical support experience

Customer service experience

Troubleshooting skills

Communication skills

Education

Associates degree or higher in a Technology field

Tools

Microsoft Office

ServiceNow ITSM system

CompTiA A+ Certification

Job description

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent communication skills. Responsibilities include troubleshooting hardware/software issues and adhering to ITIL best practices. The role requires an associate degree in a technology field and the ability to work independently while maintaining good team interactions. Competitive pay and benefits are offered.