Remote Tier 1 Service Desk Analyst

Velocity, A Managed Solutions Company; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Employer Match

Paid Parental Leave

PTO & Paid Holidays

Job summary

Velocity, A Managed Solutions Company, is seeking a Service Desk Analyst I to provide Tier 1 technical support to clients while troubleshooting issues across workstations and software. This is primarily a remote job but may require on-site presence as needed.

The ideal candidate should have a Bachelor's degree or equivalent experience, with strong skills in customer service and technical support, especially in Windows environments. The position offers comprehensive benefits and a collaborative work environment.

Qualifications

• Prior experience in IT support or a similar technical support role preferred.
• Strong knowledge of PC hardware and peripherals.
• Ability to work well under pressure and manage time effectively.

Responsibilities

• Provide Tier 1 Help Desk support for client end users.
• Remediate software, hardware, and connectivity issues.
• Monitor and manage Velocity’s ticketing system.

Skills

Customer service orientation

Troubleshooting skills

Knowledge of Windows OS

Basic networking concepts

Documentation skills

Education

Bachelor’s degree in technology or equivalent technical experience

Job description

Velocity, A Managed Solutions Company, is seeking a Service Desk Analyst I to provide Tier 1 technical support to clients while troubleshooting issues across workstations and software. This is primarily a remote job but may require on-site presence as needed.

The ideal candidate should have a Bachelor's degree or equivalent experience, with strong skills in customer service and technical support, especially in Windows environments. The position offers comprehensive benefits and a collaborative work environment.