Remote IT Service Desk Engineer

New Charter Technologies, LLC; Fulton (MS); Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer for a remote role supporting client environments across North America. You’ll troubleshoot printers, MFA, antivirus alerts, and user setup while using ConnectWise PSA and IT Glue to document work and track time.

Your experience with MSP-style environments, strong communication, and ability to manage multiple tickets will help you deliver excellent client service.

Qualifications

• Two-year technical degree and 1–5 years of service desk/support experience.
• Certifications (general and at least one in a specialized area preferred) - A+ or Network+
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM
• Strong organizational, communication, and problem-solving skills
• Professional demeanor and ability to work independently or in a team
• Experience with NetDocuments is a plus

Responsibilities

• Work from centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems with service teams.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using ITGlue and ConnectWise PSA (ConnectWise Manage).
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and continually improve technical skills.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems

Skills

Troubleshooting

Communication

Organization

Professional demeanor

Teamwork

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Nilear

ConnectWise Manage

N-able/N-central RMM

Active Directory

Entra ID/Azure AD

NetDocuments

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer for a remote role supporting client environments across North America. You’ll troubleshoot printers, MFA, antivirus alerts, and user setup while using ConnectWise PSA and IT Glue to document work and track time.

Your experience with MSP-style environments, strong communication, and ability to manage multiple tickets will help you deliver excellent client service.