Remote Tier 1 IT Service Desk Engineer

New Charter Technologies, LLC; Jackson (MS); Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support in a remote, client-focused environment. You will resolve issues from printers to MFA, manage tickets in ConnectWise PSA, and maintain documentation in IT Glue while collaborating with the team.

The role requires hands-on end-user support experience, familiarity with Active Directory and Azure AD, and strong communication skills.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• MSP experience preferred but not required.
• Certifications A+ or Network+ preferred.
• Experience with AD, Entra ID/Azure AD, IT Glue, ConnectWise PSA/Manage, and N-able/N-central.

Responsibilities

• Support desktops, printers, passwords, MFA, and antivirus alerts for clients.
• Handle tickets via ConnectWise PSA and document in IT Glue.
• Provide remote and on-site assistance as needed and communicate with clients.
• Collaborate with service teams and participate in meetings to stay aligned.

Skills

Strong troubleshooting

Excellent communication

Time management

Customer service

Education

Two-year technical degree

1-5 years service desk experience

Tools

ConnectWise PSA

IT Glue

ConnectWise Manage

N-able/N-central

Azure AD

Active Directory

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support in a remote, client-focused environment. You will resolve issues from printers to MFA, manage tickets in ConnectWise PSA, and maintain documentation in IT Glue while collaborating with the team.

The role requires hands-on end-user support experience, familiarity with Active Directory and Azure AD, and strong communication skills.