Remote Tier 1 IT Service Desk Analyst

Belcan; Cincinnati (OH); Remote; USD 40,000 - 56,000; Full time

Job summary

Belcan is hiring a Tier I Service Desk Analyst for a 100% remote role in Cincinnati, OH. You will support a Honeywell client, troubleshoot hardware and software issues, and document steps in the ticketing system.

Ideal candidates have 2 years of tech support experience, an associate degree in technology, and strong customer-service skills. Must be a U.S. citizen and prepared for quick, professional communications in a fast-paced environment.

Qualifications

• 2 years technical support experience or more.
• Associates degree or higher in a Technology field.
• Strong communication skills and customer service focus.

Responsibilities

• Provide Tier I support via phone, email, chat, and ticketing system.
• Document all interactions with troubleshooting steps.
• Resolve common hardware and software problems; escalate as needed.
• Follow ITIL guidelines to assign urgency and impact to incidents.

Skills

Technical support

Customer service

Windows troubleshooting

Communication skills

Education

Associates degree in technology

Tools

ServiceNow ITSM

CompTIA A+ Certification

Job description

Belcan is hiring a Tier I Service Desk Analyst for a 100% remote role in Cincinnati, OH. You will support a Honeywell client, troubleshoot hardware and software issues, and document steps in the ticketing system.

Ideal candidates have 2 years of tech support experience, an associate degree in technology, and strong customer-service skills. Must be a U.S. citizen and prepared for quick, professional communications in a fast-paced environment.