Remote IT Support Desk Technician I

First Financial Bank; Cincinnati (OH); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Benefits Guide

Incentive eligibility

Job summary

First Financial Bank in Cincinnati, OH seeks a skilled Support Desk Technician to provide Tier 1 IT support for internal employees. You will handle hardware and software issues, create documentation, and promote self-service options for efficiency.

You will be part of an on-site team, answer tickets via the self-service portal, maintain security policies, and assist with device support, password resets, and basic SCCM-driven software requests.

Qualifications

• 1-year related experience supporting current operating systems, software, printers and desktop/laptop PCs and/or relevant educational achievements.
• Notable customer service skills.
• Notable communication skills (oral and written).
• Ability to work independently or as a team.

Responsibilities

• Provide Tier 1 IT support to internal employees.
• Respond to requests/incidents submitted through the self-service portal.
• Be an active member of the IT support call queue.
• Strive for first contact resolution and meet SLAs.
• Document customer interactions and resolutions in the ticket system.
• Assist with password resets and hardware/software access requests.
• Remotely troubleshoot printer and device issues.
• Support business applications across the environment.

Skills

Windows support

Customer service

Documentation

Communication

Independent work

Team collaboration

Mobile device support

Tools

SCCM

Active Directory

ServiceNow

MDM

Job description

First Financial Bank in Cincinnati, OH seeks a skilled Support Desk Technician to provide Tier 1 IT support for internal employees. You will handle hardware and software issues, create documentation, and promote self-service options for efficiency.

You will be part of an on-site team, answer tickets via the self-service portal, maintain security policies, and assist with device support, password resets, and basic SCCM-driven software requests.