Remote Tier 1 Help Desk Specialist – HIPAA-Savvy Support

Mondo; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a patient Help Desk Specialist to provide Tier 1 IT support. This fully remote role involves troubleshooting common technical issues and requires strong communication skills and a customer service mindset. Ideal candidates will have significant experience in IT support and understanding of HIPAA regulations. This position is aligned to Pacific Standard Time hours.

Qualifications

• 3–10 years of experience in IT support/help desk roles.
• Strong understanding of HIPAA and healthcare privacy requirements.
• Ability to troubleshoot common issues and escalate effectively.

Responsibilities

• Provide Tier 1 support via phone, Zendesk tickets, and Google Meet sessions.
• Troubleshoot common issues such as password resets and login errors.
• Maintain accurate ticket documentation and follow up with users.

Skills

IT support/help desk experience

Customer service mindset

Proficiency with Zendesk

Communication skills

Tools

Zendesk

RingCentral

Job description

A healthcare organization is seeking a patient Help Desk Specialist to provide Tier 1 IT support. This fully remote role involves troubleshooting common technical issues and requires strong communication skills and a customer service mindset. Ideal candidates will have significant experience in IT support and understanding of HIPAA regulations. This position is aligned to Pacific Standard Time hours.