Remote Tier-1 Customer Success Manager – FinTech AI

Eltropy Inc.; Butlerville (IN); Remote; USD 145.000 - 175.000; Vollzeit

Zusammenfassung

Eltropy Inc. is seeking a strategic Tier-1 Customer Success Manager to oversee a portfolio of ~20 high-impact financial institution customers. You will drive retention, expansion, and satisfaction by partnering with executives and cross-functional teams to deliver ROI from Eltropy's AI-powered platform.

You will lead multi-year success plans, mitigate churn through data-driven insights, and collaborate with Sales for expansion opportunities, with up to 25% travel to customer sites as needed.

Qualifikationen

• 5+ years of deep, customer-facing experience (account management or customer success) in B2B SaaS/FinTech.
• Experience managing Tier-1 or enterprise-level customers.
• Strong executive communication and stakeholder management.
• Willingness to travel up to 25%.

Aufgaben

• Serve as trusted advisor and single point of contact for ~20 Tier-1 accounts.
• Lead executive reviews to ensure ROI and outcomes.
• Cultivate referenceable customers and advocacy.
• Advocate for customer needs within Eltropy across teams.
• Develop multi-year success plans aligning with business goals.
• Identify churn risks via health scoring and usage data.
• Collaborate with Sales on account planning and expansion opportunities.
• Program-manage Tier-1 onboarding across multiple teams.
• Drive product adoption with training and best practices.
• Track customer health, retention, expansion with metrics.

Jobbeschreibung

Eltropy Inc. is seeking a strategic Tier-1 Customer Success Manager to oversee a portfolio of ~20 high-impact financial institution customers. You will drive retention, expansion, and satisfaction by partnering with executives and cross-functional teams to deliver ROI from Eltropy's AI-powered platform.

You will lead multi-year success plans, mitigate churn through data-driven insights, and collaborate with Sales for expansion opportunities, with up to 25% travel to customer sites as needed.