Remote Tier-1 Customer Success Manager, FinTech AI

Eltropy Inc.; North Dakota; Remote; USD 145,000 - 175,000; Full time

Job summary

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of ~20 high-impact financial institution customers. You will partner with executives to deliver outcomes through our AI-powered platform while driving retention, growth, and satisfaction.

The role requires 5+ years in customer success or enterprise account management in B2B SaaS/FinTech, willingness to travel up to 25%, and the ability to align product and services with customer goals.

Qualifications

• 5+ years of customer-facing experience in B2B SaaS/FinTech.
• Willingness to travel up to 25% to client sites.
• Strong analytical and executive communication skills.
• Proven track record managing Tier-1 or enterprise accounts.
• Ability to align product and services with customer strategic goals.

Responsibilities

• Tier-1 relationship management for ~20 accounts with executive-level engagement.
• Develop and execute multi-year success plans to achieve business goals.
• Identify opportunities for expansion and upsell within portfolio.
• Oversee onboarding and product adoption across multiple teams.
• Advocate for customers and relay feedback to product, engineering, and marketing.
• Track health metrics and report account status to stakeholders.

Skills

Customer success

Account management

Executive relationships

Data analysis

Cross-functional collaboration

Job description

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of ~20 high-impact financial institution customers. You will partner with executives to deliver outcomes through our AI-powered platform while driving retention, growth, and satisfaction.

The role requires 5+ years in customer success or enterprise account management in B2B SaaS/FinTech, willingness to travel up to 25%, and the ability to align product and services with customer goals.