Senior Tier-1 CSM - FinTech AI Platform (Remote)

Eltropy Inc.; Central City (NE); Remote; USD 145,000 - 175,000; Full time

Job summary

Eltropy Inc. is seeking a strategic Tier-1 Customer Success Manager to manage ~20 high-impact financial institution customers. You will deliver outcomes through our AI-powered platform, drive retention, growth, and client satisfaction while partnering with Sales on expansion opportunities.

Travel up to 25% is required. Deep 5+ years in customer-facing roles within B2B SaaS/FinTech, with a proven track record in enterprise relationships, ROI realization, and cross-functional collaboration across

Qualifications

• 5+ years of deep customer-facing experience in B2B SaaS/FinTech.
• Willingness and ability to travel up to 25% to customer sites.

Responsibilities

• Serve as trusted advisor for ~20 Tier-1 accounts and foster executive relationships.
• Conduct regular executive reviews to ensure customers achieve ROI from Eltropy.
• Identify expansion and upsell opportunities within the portfolio.
• Partner with Sales on account planning and seamless handoffs.
• Track customer health, retention, and growth metrics in CRM.

Skills

Relationship management

Executive presence

Account management

Data analysis

Upsell opportunities

Cross-functional collaboration

Job description

Eltropy Inc. is seeking a strategic Tier-1 Customer Success Manager to manage ~20 high-impact financial institution customers. You will deliver outcomes through our AI-powered platform, drive retention, growth, and client satisfaction while partnering with Sales on expansion opportunities.

Travel up to 25% is required. Deep 5+ years in customer-facing roles within B2B SaaS/FinTech, with a proven track record in enterprise relationships, ROI realization, and cross-functional collaboration across