Remote Third-Party Collections Specialist – Performance-Based Earnings

LCS Financial Services Corporation; Yorktown (VA); A distancia; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote role in approved states

Descripción de la vacante

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. This role is remote, allowing you to work from home while supporting nationwide clients.

You will manage inbound and outbound calls, negotiate settlements, and ensure compliance with laws and company policies. Candidates should have 2+ years in third-party collections and bilingual English/Spanish skills.

Formación

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conocimientos

Negotiation

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Compliance knowledge

High-volume environment

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. This role is remote, allowing you to work from home while supporting nationwide clients.

You will manage inbound and outbound calls, negotiate settlements, and ensure compliance with laws and company policies. Candidates should have 2+ years in third-party collections and bilingual English/Spanish skills.