Remote Third-Party Collections Specialist | Negotiator

LCS Financial Services Corporation; Arizona; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Commission

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Holidays

DTO

Team Environment

Job summary

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. Work from home, handling inbound/outbound calls, negotiate settlements, and maintain compliant, professional customer communications.

Ideal candidates have 2+ years in third‑party debt collection, strong negotiation, and excellent verbal skills. High school diploma required; remote-friendly with state restrictions and comprehensive benefits.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Debt collection

Negotiation

Persuasion

Conflict resolution

Communication

Active listening

Telephone etiquette

Independent work

Education

High school diploma or equivalent

Job description

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. Work from home, handling inbound/outbound calls, negotiate settlements, and maintain compliant, professional customer communications.

Ideal candidates have 2+ years in third‑party debt collection, strong negotiation, and excellent verbal skills. High school diploma required; remote-friendly with state restrictions and comprehensive benefits.