Remote Third-Party Collections Specialist (Commission)

LCS Financial Services Corporation; Middletown Township (PA); Híbrido; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote Position

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Descripción de la vacante

LCS Financial Services Corporation is hiring Remote Collections Specialists to support a nationwide team from a home-based setup. The role emphasizes negotiation, skip-tracing, and compliant handling of delinquent accounts.

Candidates should have 2+ years in third-party debt collection, be self-motivated, and capable of meeting performance goals in a distributed work environment. Competitive compensation includes commissions and a Monday–Friday schedule.

Formación

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsabilidades

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.
• Maintain communication with management and team members while working remotely.

Conocimientos

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organization

Independence

Professionalism

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is hiring Remote Collections Specialists to support a nationwide team from a home-based setup. The role emphasizes negotiation, skip-tracing, and compliant handling of delinquent accounts.

Candidates should have 2+ years in third-party debt collection, be self-motivated, and capable of meeting performance goals in a distributed work environment. Competitive compensation includes commissions and a Monday–Friday schedule.