Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Yuma (AZ); A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Additional earning potential tied to性能

Monday–Friday Schedule: Workdays 7:00–

Medical, Dental & Vision Insurance; 4:

Descripción de la vacante

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team from a home office in the United States. If you thrive in a performance-driven environment and excel at negotiating resolutions with borrowers, this role rewards your experience and effectiveness.

The position focuses on inbound/outbound calls, skip-tracing, and compliant collections, with opportunities for performance-based earnings and career growth.

Formación

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conocimientos

Negotiation

Verbal communication

Active listening

Telephone etiquette

Regulatory knowledge

Bilingual English/Spanish

High-volume collections

Skip-tracing tools

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team from a home office in the United States. If you thrive in a performance-driven environment and excel at negotiating resolutions with borrowers, this role rewards your experience and effectiveness.

The position focuses on inbound/outbound calls, skip-tracing, and compliant collections, with opportunities for performance-based earnings and career growth.