Remote Third-Party Collections Specialist | Earn More

LCS Financial Services Corporation; New Hampshire; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Remote work

Commission

Weekday schedule

Medical, dental & Vision

Life & Disability

401k

Paid holidays

DTO

Team environment

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team from home. You'll handle inbound/outbound calls, negotiate settlements, and work to maximize recovery while staying compliant with debt collection laws.

This role offers 100% remote work for eligible states, performance-based commissions, a Monday–Friday schedule, and benefits including medical, dental, vision, Life and Disability, 401(k), paid holidays and DTO.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organizational skills

Independent work

Professionalism

Accountability

Knowledge of debt collection laws

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team from home. You'll handle inbound/outbound calls, negotiate settlements, and work to maximize recovery while staying compliant with debt collection laws.

This role offers 100% remote work for eligible states, performance-based commissions, a Monday–Friday schedule, and benefits including medical, dental, vision, Life and Disability, 401(k), paid holidays and DTO.