Remote Third-Party Collections Specialist — Earn Commission

LCS Financial Services Corporation; Michigan; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% remote

Commission

Mon-Fri schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team from home. You'll manage inbound and outbound calls, negotiate settlements, and maintain compliant, professional interactions.

This role offers a 100% remote setup, commissions, a Monday–Friday schedule, and comprehensive insurance, retirement, and paid holidays. Applicants must reside in an approved state and meet two years of debt-collection experience.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Must reside and work in an approved state.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Negotiation skills

Persuasion

Conflict resolution

Active listening

Independent work

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team from home. You'll manage inbound and outbound calls, negotiate settlements, and maintain compliant, professional interactions.

This role offers a 100% remote setup, commissions, a Monday–Friday schedule, and comprehensive insurance, retirement, and paid holidays. Applicants must reside in an approved state and meet two years of debt-collection experience.