Remote Third-Party Collections Specialist | Commission

LCS Financial Services Corporation; Salem (NH); À distance; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

100% Remote Position

Commission-based earnings

401k Retirement Plan

Medical, Dental & Vision Insurance

Life Insurance & Disability

Paid Holidays

DTO – Discretionary Time Off

Team-oriented environment

Résumé du poste

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. The role emphasizes negotiating resolutions on delinquent accounts, maintaining professionalism, and complying with applicable laws.

Ideal candidates have experience in third-party debt collection, strong communication skills, and the ability to work from a remote home office while meeting performance goals.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Responsabilités

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.

Connaissances

Negotiation

Persuasion

Conflict resolution

Active listening

Telephone etiquette

Organization

Independent work

Regulatory compliance

Formation

High school diploma

Outils

Skip-tracing tools

Collection management systems

Description du poste

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. The role emphasizes negotiating resolutions on delinquent accounts, maintaining professionalism, and complying with applicable laws.

Ideal candidates have experience in third-party debt collection, strong communication skills, and the ability to work from a remote home office while meeting performance goals.