Remote Third-Party Collections Specialist | Commission

LCS Financial Services Corporation; Lake Michigan Beach (MI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work from home

Commission

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team. This role involves negotiating resolutions, arranging payments, and maintaining compliant, professional communications with borrowers from a home office.

Candidates should have at least 2 years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently while meeting performance goals.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication and active listening.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Knowledge of debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.

Skills

Negotiation

Verbal communication

Active listening

Telephone etiquette

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team. This role involves negotiating resolutions, arranging payments, and maintaining compliant, professional communications with borrowers from a home office.

Candidates should have at least 2 years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently while meeting performance goals.