Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Virginia Beach (VA); A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote

Flexible schedule

Insurance (Medical, Dental & Vision)

401k Retirement Plan

Paid Holidays

Descripción de la vacante

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will manage inbound and outbound calls, negotiate payment arrangements, and apply skip-tracing techniques to recover delinquent accounts while upholding regulatory standards.

This 100% remote role requires a minimum of two years in third-party debt collection, strong negotiation and communication skills, bilingual English/Spanish is a plus, and a high school diploma.

Formación

• Minimum of 2 years of third–party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction–minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high–volume collections environment.
• Familiarity with skip–tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip–tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conocimientos

Negotiation

Verbal communication

Active listening

Telephone etiquette

Bilingual EN/ES

Educación

High school diploma

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will manage inbound and outbound calls, negotiate payment arrangements, and apply skip-tracing techniques to recover delinquent accounts while upholding regulatory standards.

This 100% remote role requires a minimum of two years in third-party debt collection, strong negotiation and communication skills, bilingual English/Spanish is a plus, and a high school diploma.