Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Athens (GA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Performance-based pay

Flexible schedule

Paid holidays

401k retirement plan

Remote work eligibility

Job summary

LCS Financial Services Corporation is seeking Remote Collections Specialists to join a performance-driven team. Leverage your 2+ years of third-party debt collection experience to negotiate payments, utilize skip-tracing techniques, and manage portfolios from a home-based setup.

Applicants should be able to work in a distraction-free remote environment, comply with debt collection laws, and communicate effectively in English and Spanish.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Telephone etiquette

Active listening

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking Remote Collections Specialists to join a performance-driven team. Leverage your 2+ years of third-party debt collection experience to negotiate payments, utilize skip-tracing techniques, and manage portfolios from a home-based setup.

Applicants should be able to work in a distraction-free remote environment, comply with debt collection laws, and communicate effectively in English and Spanish.