Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Salem (NH); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote position

Commission

Weekday schedule

Health benefits

Life and disability insurance

401(k) plan

Paid holidays

DTO program

Team-oriented environment

Job summary

LCS Financial Services Corporation is hiring Remote Collections Specialists to join a nationwide team. Work from home, negotiating resolutions on delinquent accounts and building rapport with borrowers while maintaining professional standards.

Ideal candidates have 2+ years in third-party collections, strong negotiation skills, and the ability to work independently in a remote setup. LCS offers competitive commissions, a weekday schedule, and comprehensive benefits.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional remote workspace for confidential conversations.
• Reliable internet connectivity sufficent to perform job responsibilities.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Use skip-tracing tools to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities.
• Aim for individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions.
• Ensure compliance with federal, state, and local collection laws and company policy.
• Maintain communication with management while working remotely.

Skills

Debt collection

Negotiation

Communication

Independent work

Remote work

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is hiring Remote Collections Specialists to join a nationwide team. Work from home, negotiating resolutions on delinquent accounts and building rapport with borrowers while maintaining professional standards.

Ideal candidates have 2+ years in third-party collections, strong negotiation skills, and the ability to work independently in a remote setup. LCS offers competitive commissions, a weekday schedule, and comprehensive benefits.