Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Raleigh (NC); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced collections professionals to join our nationwide remote team. This role emphasizes negotiating resolutions, skip-tracing, and building rapport with borrowers while maintaining compliant, professional interactions.

Work from home with a Monday–Friday schedule, performance-based commission, and comprehensive benefits. You must reside in an eligible state and bring at least 2 years of third-party debt collection experience plus strong

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation skills

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organizational skills

Independent work

Professionalism

Reliability

Accountability

Remote work discipline

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Job description

LCS Financial Services Corporation is seeking experienced collections professionals to join our nationwide remote team. This role emphasizes negotiating resolutions, skip-tracing, and building rapport with borrowers while maintaining compliant, professional interactions.

Work from home with a Monday–Friday schedule, performance-based commission, and comprehensive benefits. You must reside in an eligible state and bring at least 2 years of third-party debt collection experience plus strong