Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Portland (OR); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Commission

Mon-Fri schedule

Health insurance

Life and disability insurance

401k

Paid holidays

DTO

Team environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide, work-from-home team. You will negotiate resolutions, establish payment plans, and use skip-tracing tools to locate accounts while complying with all laws and company policies.

This role offers a commission-based earning model, a Monday–Friday schedule between 7:00 AM and 6:00 PM, and comprehensive benefits including health, life, and 401(k).

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Debt collection

Negotiation

Customer service

Telephone etiquette

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide, work-from-home team. You will negotiate resolutions, establish payment plans, and use skip-tracing tools to locate accounts while complying with all laws and company policies.

This role offers a commission-based earning model, a Monday–Friday schedule between 7:00 AM and 6:00 PM, and comprehensive benefits including health, life, and 401(k).