Remote Third-Party Collections Specialist

LCS Financial Services Corporation; North Carolina; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote

Commission

Medical, Dental & Vision Insurance

Life Insurance & Disability

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. The role emphasizes negotiation of settlements, managing delinquent accounts, and maintaining regulatory compliance while working from a home office.

Ideal candidates will have at least two years in third-party debt collection, strong communication skills, and the ability to work independently in a performance-driven environment.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws and company policies.

Skills

Negotiation

Communication

Independent work

Regulatory knowledge

Organization

Reliability

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. The role emphasizes negotiation of settlements, managing delinquent accounts, and maintaining regulatory compliance while working from a home office.

Ideal candidates will have at least two years in third-party debt collection, strong communication skills, and the ability to work independently in a performance-driven environment.